Company Policy

1. Introduction

Sardiwal Tech is committed to delivering reliable technology solutions, professional digital services, and high-quality customer experiences. We aim to maintain transparency, accountability, integrity, and professionalism in all our business activities.

These Company Policies establish the general principles and operating standards that guide our interactions with clients, employees, contractors, business partners, and other stakeholders.

Our services include custom software development, web development, website design, UI/UX design, logo and graphic design, SEO, digital marketing, CRM development, business automation, e-commerce solutions, and related IT services.

These policies apply to our business operations and to employees, contractors, and other personnel to the extent applicable to their roles and agreements.

2. Professional Conduct and Ethics

Sardiwal Tech expects all team members and representatives to maintain high standards of professional conduct.

Everyone working with the company is expected to:

• Act honestly, respectfully, and responsibly.
• Communicate professionally with clients, colleagues, and business partners.
• Protect confidential company and client information.
• Avoid misleading statements, fraudulent activities, and conflicts of interest.
• Respect intellectual property rights and contractual obligations.
• Follow applicable laws, regulations, and company procedures.
• Treat colleagues, clients, and stakeholders fairly and without unlawful discrimination or harassment.

Unprofessional conduct or violations of these standards may result in appropriate corrective or disciplinary action, subject to applicable law and contractual terms.

3. Client Engagement Policy

Sardiwal Tech aims to establish clear expectations and maintain transparent relationships with every client.

Before commencing a project, we may provide a quotation, proposal, service agreement, or statement of work defining the agreed services.

Our client engagement principles include:

• Understanding the client's business objectives and technical requirements.
• Clearly communicating the scope of work, deliverables, timelines, and pricing.
• Identifying assumptions, dependencies, and third-party requirements.
• Keeping clients informed about significant project developments.
• Requesting client approval for material scope changes.
• Handling complaints and concerns professionally.
• Maintaining confidentiality in accordance with applicable agreements and laws.

Clients are expected to provide accurate requirements, necessary materials, access credentials, timely feedback, and approvals needed for project completion.

4. Project Management and Delivery Policy

All projects will be managed according to their agreed scope, complexity, and delivery requirements.

Project delivery may involve the following stages:

1. Requirement gathering and project planning.
2. Proposal preparation and scope confirmation.
3. Design, development, and implementation.
4. Testing, review, and client feedback.
5. Revisions and agreed changes.
6. Deployment, handover, and project closure.

Project timelines depend on the agreed schedule, technical complexity, resource availability, third-party dependencies, and the timely provision of client inputs.

Changes to the original scope may require additional fees or revised delivery dates. Any applicable changes will be communicated to the client for approval.

5. Quality Assurance Policy

Sardiwal Tech strives to maintain appropriate quality standards across its technology and digital services.

Our quality practices may include:

• Code review and testing.
• Functional and compatibility testing.
• Website performance and usability checks.
• Review of design assets and branding deliverables.
• SEO implementation checks.
• Digital campaign monitoring and reporting.
• Documentation and deployment verification where applicable.

The testing and quality assurance procedures used for a project will depend on its scope and technical requirements.

Although we aim to deliver reliable solutions, no software, website, advertising campaign, or digital system can be guaranteed to operate without errors or produce specific business results in every circumstance.

6. Payment and Financial Policy

All client payments will be handled according to the applicable quotation, invoice, service agreement, or payment schedule.

Our general financial principles include:

• Communicating pricing before work begins.
• Recording payments and issuing applicable invoices or receipts.
• Defining advance payments and project milestones where necessary.
• Obtaining approval for chargeable work outside the agreed scope.
• Communicating overdue payments and their potential consequences.
• Handling refunds, cancellations, and outstanding balances according to the applicable agreement and law.

Third-party costs, including hosting, domain registration, paid software, advertising spend, plugins, and external subscriptions, may be charged separately unless expressly included in the proposal.

7. Intellectual Property and Ownership Policy

Sardiwal Tech respects the intellectual property rights of clients, employees, contractors, and third parties.

The following principles apply:

• Client-provided materials remain subject to the client's ownership or applicable third-party rights.
• Pre-existing company tools, reusable code, frameworks, templates, and internal methodologies remain subject to the company's existing rights.
• Ownership and licensing of custom software, websites, designs, logos, documentation, and other deliverables will be determined by the relevant agreement.
• Third-party assets and open-source components remain subject to their respective licence conditions.
• Company personnel must not copy, distribute, or use protected materials without appropriate authorization.

Where ownership transfers are agreed, the transfer will be subject to the applicable contractual terms, payment conditions, and law.

8. Data Protection and Confidentiality Policy

Sardiwal Tech recognizes the importance of protecting confidential information and personal data.

Employees, contractors, and authorized representatives must:

• Access client information only when necessary for authorized work.
• Keep business credentials and access tokens secure.
• Avoid sharing confidential information with unauthorized parties.
• Use approved systems and channels for handling sensitive project materials.
• Follow applicable data protection, security, and confidentiality requirements.
• Report suspected data loss, unauthorized access, or security incidents promptly.

Client information must not be used for personal purposes or unrelated activities without proper authorization.

Additional confidentiality and data processing obligations may be specified in employment agreements, non-disclosure agreements, or client contracts.

9. Information Security and Acceptable Use Policy

Company systems, devices, accounts, networks, software, and development environments must be used responsibly and for authorized purposes.

Prohibited activities include:

• Unauthorized access to systems, databases, or accounts.
• Sharing passwords or access credentials insecurely.
• Installing unauthorized or unlicensed software on company systems.
• Downloading or distributing malicious software.
• Conducting unauthorized security testing or cyberattacks.
• Copying client databases or source code without authorization.
• Circumventing security controls or access restrictions.
• Using company systems for unlawful or fraudulent activities.

Personnel must follow appropriate password management, access control, backup, software update, and secure development practices relevant to their responsibilities.

10. Employee and Workplace Conduct Policy

Sardiwal Tech seeks to maintain a respectful, productive, and inclusive working environment.

Employees and other personnel, as applicable, are expected to:

• Fulfil assigned responsibilities professionally.
• Respect colleagues and management.
• Follow agreed working arrangements and reporting procedures.
• Protect company equipment, data, and resources.
• Maintain appropriate workplace communication.
• Avoid harassment, bullying, discrimination, and retaliation.
• Disclose relevant conflicts of interest.
• Follow applicable attendance, leave, and performance management procedures.

Working hours, attendance, leave entitlements, probation, notice periods, and other employment conditions will be governed by the relevant employment agreement, employee handbook, and applicable law.

11. Remote Work and Company Equipment Policy

Where remote or hybrid working is permitted, personnel must follow the company's applicable work arrangements and security requirements.

Personnel may be required to:

• Maintain reasonable availability during agreed working hours.
• Attend scheduled meetings and project discussions.
• Protect confidential information while working remotely.
• Use approved devices, software, and communication tools.
• Report lost devices or suspected security incidents promptly.
• Return company property and revoke or surrender access when required.

Company equipment, licences, accounts, and resources must be used in accordance with authorization and applicable internal procedures.

12. Digital Marketing and Advertising Policy

Sardiwal Tech provides SEO, advertising, social media marketing, content creation, and related digital services.

Our marketing practices should follow applicable laws, advertising standards, platform policies, and client agreements.

We aim to:

• Use accurate and supportable marketing claims.
• Avoid knowingly publishing deceptive or misleading advertisements.
• Respect intellectual property rights and content permissions.
• Obtain necessary client approvals for campaign materials where agreed.
• Handle advertising accounts and budgets according to authorized instructions.
• Report campaign performance using the agreed metrics and reporting arrangements.

Search engine rankings, traffic, leads, sales, and advertising conversions cannot be guaranteed unless a specific measurable commitment is expressly documented and legally enforceable.

Advertising budgets and third-party platform fees will be handled according to the relevant proposal.

13. Communication and Response Policy

Sardiwal Tech aims to maintain clear and timely communication with clients and business partners.

Project communication may take place through authorized email addresses, telephone calls, messaging platforms, project management tools, or other agreed channels.

Our communication standards include:

• Responding to enquiries within a reasonable business timeframe.
• Keeping clients informed about material delays and dependencies.
• Documenting important scope changes and approvals.
• Providing project updates according to the agreed communication schedule.
• Handling complaints and support requests professionally.

Response times, support hours, service-level commitments, and emergency support arrangements will be defined separately where required.

14. Third-Party Tools and Services Policy

Sardiwal Tech may use third-party technologies to deliver services, including cloud hosting, domain registration, payment gateways, APIs, analytics platforms, advertising tools, plugins, and development frameworks.

The use of such services may be subject to:

• Separate subscription or licensing fees.
• Third-party terms and conditions.
• External service availability and performance.
• Security and compatibility requirements.
• Data protection and cross-border transfer considerations.
• Provider-specific support and cancellation procedures.

We will communicate material third-party dependencies where relevant to the project. Unless otherwise agreed, third-party providers remain responsible for their own services and policies.

15. Artificial Intelligence and Automation Policy

Where artificial intelligence tools or automation systems are used for software development, design, content production, research, testing, or operational efficiency, their use must remain consistent with applicable law, client agreements, and confidentiality requirements.

Personnel must not enter restricted client information, passwords, API keys, confidential source code, or sensitive personal data into external AI services without appropriate authorization and safeguards.

AI-generated outputs must be reviewed where necessary for accuracy, security, originality, quality, and suitability for the intended purpose.

The use of AI tools does not remove the responsibility to respect intellectual property rights, protect confidential information, or meet agreed deliverable requirements.

16. Refund, Cancellation, and Termination Policy

Project cancellations, service termination, and refunds will be handled according to the applicable service agreement and legal requirements.

Depending on the agreement and circumstances:

• Work completed before cancellation may remain payable.
• Approved third-party expenses may be recoverable where permitted.
• Cancellation charges may apply if expressly agreed and legally enforceable.
• Refund requests will be reviewed according to the applicable refund terms.
• Access to services may be suspended or terminated for material contractual breaches, subject to applicable requirements.

Clients should submit cancellation requests in writing to maintain a clear record of the request and its effective date.

17. Complaints and Grievance Handling Policy

Sardiwal Tech encourages clients, employees, contractors, and other stakeholders to raise legitimate concerns through appropriate communication channels.

Complaints should include sufficient information to help us understand the issue and identify the relevant project, service, or business activity.

We aim to:

• Acknowledge and assess complaints within a reasonable timeframe.
• Review relevant records and supporting information.
• Communicate findings or proposed corrective action where appropriate.
• Escalate unresolved concerns to the appropriate management representative.
• Handle complaints confidentially to the extent reasonably possible.

Complaints involving personal data, employment matters, security incidents, or legal concerns will be handled under the applicable procedures and legal requirements.

18. Conflicts of Interest and Anti-Bribery Policy

Company personnel must act in the company's legitimate business interests and avoid situations that improperly influence professional decisions.

Personnel must not offer, request, or accept bribes, kickbacks, or improper benefits in connection with company business.

Actual or potential conflicts of interest should be disclosed to the appropriate management representative.

Business decisions should be based on legitimate commercial considerations, professional standards, and applicable law.

19. Equal Opportunity and Anti-Harassment Policy

Sardiwal Tech is committed to a professional environment free from unlawful discrimination, harassment, bullying, and retaliation.

Employment-related decisions should be made according to relevant qualifications, responsibilities, performance, business needs, and applicable law.

Concerns regarding workplace misconduct should be reported through the appropriate company channels.

Where applicable, the company will follow statutory workplace protections and complaint procedures, including relevant Indian workplace harassment legislation.

20. Policy Compliance and Disciplinary Action

All personnel are expected to follow the policies applicable to their roles and responsibilities.

Policy violations may result in corrective measures, additional training, restriction of system access, formal disciplinary action, or termination of an engagement, depending on the nature and seriousness of the violation.

Any action will be subject to applicable law, contractual obligations, and the procedures relevant to the individual concerned.

Clients who violate applicable service agreements or security requirements may be subject to contractual remedies.

21. Policy Review and Amendments

Sardiwal Tech may review and update these Company Policies to reflect changes in business operations, technology, client requirements, security practices, or applicable law.

The updated version will be published on our website with a revised effective date.

Where a policy change materially affects an existing contract, employment arrangement, or legal obligation, the relevant agreement and applicable law will govern how that change takes effect.

22. Contact Information

For questions regarding these Company Policies, please contact:

Company Name: Sardiwal Tech

Email: info@sardiwaltech.com

Business Address: SCO 9, First floor, Zirakpur, Punjab, India

Website: www.sardiwaltech.com

These Company Policies provide general operating principles and should be read alongside the applicable Terms of Service, Privacy Policy, employment agreements, and client contracts.